At Shazanee, every piece of jewelry is crafted and delivered with love and care. We aim to make your shopping experience as smooth and enjoyable as possible. This Shipping Policy outlines how we process, handle, and deliver your orders.

1. Order Processing Time All orders are processed within 2–3 business days after payment confirmation. For customized or personalized jewelry (such as name necklaces or engraved pendants), please allow 7–10 business days for crafting before shipment. Orders are not processed or shipped on Sundays or public holidays. If there is a significant delay in processing your order, we’ll contact you by email or phone right away.

2. Shipping Time & Delivery Estimates We offer domestic and international shipping. Delivery timelines may vary depending on your location: Domestic (within India): 3–7 business days after dispatch International: 10–20 business days after dispatch You will receive a tracking number via email or SMS once your order has been shipped, allowing you to track your parcel easily. Please note: Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or customs clearance.

3. Shipping Charges Standard Shipping: Free for all domestic orders above ₹1,000. Express Shipping: Additional charges apply (optional at checkout). International Shipping: Calculated at checkout based on location and weight. All duties, taxes, or customs fees (for international orders) are the responsibility of the buyer.

4. Order Tracking Once your order is shipped, you will receive an email or SMS containing your tracking ID and courier partner details. You can use this link to track your order in real time. If you experience any issues with tracking, our support team will be happy to assist you.

5. Packaging Each Shazanee jewelry piece is carefully packed in premium, eco-friendly packaging to ensure it reaches you safely and beautifully. Gift wrapping and personalized message cards are also available at checkout for special occasions.

6. Address Accuracy Please ensure that your shipping address and contact details are entered correctly at checkout. Shazanee is not responsible for delays or lost parcels caused by incorrect or incomplete address information. If you realize there’s a mistake after placing the order, please contact us immediately within 24 hours.

7. Delayed or Lost Shipments In rare cases of delayed or lost shipments: We will coordinate with the courier partner to locate your package. If the parcel cannot be found after investigation, we will arrange a replacement or refund as per our policy. Your satisfaction and trust are our priorities.

8. International Shipping Policy For international customers: Shipping rates and delivery times vary by country. Customs duties, taxes, or import charges are not included in the product price or shipping cost — they are the buyer’s responsibility. Shazanee is not liable for delays caused by customs procedures.