At Shazanee, we take great pride in the quality and craftsmanship of our jewelry. Each piece is made with care, precision, and attention to detail. Our goal is to ensure that every customer loves their purchase. However, if you’re not completely satisfied, our Refund and Returns Policy is designed to make the process simple and transparent.

1. Return Eligibility We accept returns under the following conditions: The item must be unused, unworn, and in its original packaging (including jewelry box, tags, and certificates, if any). The return request must be initiated within 7 days of receiving your order. Only non-customized or non-personalized items are eligible for returns or exchanges. (Customized jewelry such as name necklaces, engraved pendants, or special designs cannot be returned unless there is a manufacturing defect or error.).

2. Non-Returnable Items The following products are not eligible for return or refund: Personalized or engraved items (e.g., custom name necklaces, initials, date engravings). Items purchased on sale, during clearance, or with discount coupons. Products damaged due to mishandling, improper use, or normal wear and tear.

3. Return Process To request a return: Contact our customer support team at [Insert Official Email ID] within 7 days of receiving your order. Provide your order number, reason for return, and a photo or video of the product (if damaged or defective). Once approved, our team will share return shipping instructions. Please note: Customers are responsible for the return shipping cost, except in cases of defective or incorrect items. We recommend using a trackable shipping service to ensure safe delivery of returned items.

4. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days. The amount will be refunded to your original payment method (credit/debit card, UPI, or wallet). Shipping charges and taxes are non-refundable unless the return is due to our error. If you haven’t received your refund after 10 business days, please contact your bank or card provider first, then reach out to us for assistance.

5. Exchanges We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at [Insert Email] within 7 days of delivery. We’ll assist with the replacement process at no extra charge.

6. Damaged or Incorrect Products In the unlikely event that you receive a damaged, defective, or incorrect product: Report it to us within 48 hours of delivery with supporting photos or videos. We’ll verify the issue and arrange a replacement or full refund at no additional cost. Our goal is to ensure your complete satisfaction with every Shazanee order.

7. Cancellations Orders can only be canceled within 24 hours of purchase. Once production or shipping has begun (especially for custom jewelry), cancellations are no longer possible. If you wish to modify your order, please contact us as soon as possible at [Insert Contact Email].